The UPS Store

Very helpful with packing an oversized object. Friendly professional service.

Steve, the general manager went above and beyond to ensure that I received a just settlement for a painting that was damaged during transport. The painting was expertly packaged at the store, however, the package had clearly been smashed en-route. Initially UPS Corporate denied my insurance claim due to a minute technicality that no lay person would understand. However, Steve went to bat for me, elevated the situation up the chain of command and ensured that my claim was honoured. Even though no one at the UPS store specifically was at fault (it was damaged after it had left the store), Steve made it a mission to ensure a just settlement was reached. He could have done nothing but instead decided to do the right thing.

I can't say how helpful and friendly Steve was at this store. He was so patient and understanding of someone who was not sure of the whole process. I was so appreciative of Steve and will definitely make sure I use this store in the future. Thanks Steve!

Thanks Steve for helping me get some flyers printed off for my lost kitty. You did awesome job. Great customer service to.

I am giving a 5 Star review because of my experience with Stephen. Incredibly kind, professional and most of all caring to my needs as a customer. This employee has gone above and beyond his job with customer service. Thank you.