Rose Micro Solutions

I have had my loupes from Rose Micro Solutions for the last 8 years and have used them and the light source every week since the purchase. 3 weeks ago, my loupes fell off the edge of the desk and shattered beyond repair. Donna asked me to send them back (she sent me a shipping label even!) for the tech team to take a look to see if they could repair it. They were beyond repair but Rose MS called me and offered to replace that pair with a new one for the price of the repair rather than full price for a new one....AMAZING!!!! This day and age, its hard to come by good customer service much less an excellent company with excellent products!!!! Thanks soo soo much!!!! I'm sure I will love this pair like I did the last pair.

Amazing customer service!!! They were beyond helpful and I highly recommend them to anyone, especially if you are purchasing loupes for the first time!

I love my loupes from Rose. The main reason is the customer service. I have used them for over 5 years. I needed new frames and based on my loupes they walked me through the best fit for me. I was nervous not being able to try them on first but have been completely satisfied with my purchase! Thank you so much Donna!

I have had a pair of loupes with a light for several years. I've only had 2 problems with them and both times the customer service has been outstanding. I didn't have to jump through hoops to prove when and where I bought them or even show a receipt. Having to ship them off for repairs is daunting since I can't work without them, but the turnaround has been about a week!!