| Category: | Restaurant, |
|---|---|
| Address: | 12 Grenfell Crescent, Nepean, ON K2G 0G2, Canada |
| Postal code: | K2G 0G2 |
| Website: | http://bbqsandgrills.com/ |
Ordered some parts and had an issue with the order (one missing part). The only thing I can say is that their customer service is awesome. I called them and they solved the issue really quick and got the missing part only few days after. A mistake can happen and the way they handled it was perfect.
These people, especially Debbie, are a dream to work with. The Napoleon products are Canadian and are of excellent quality and great value. We live in California, but the interface with BBQandGrill in Canada was seamless. The shipping was fast and hassle-free. Easy to set up. Much better than dealing with our local BBQ grill stores.
Excellent people to deal with. Fast responsive service. I made a purchase of a Drip Tray for my 9 year old Napoleon BBQ. When I received the Drip Tray it was delivered with some damage (Purolator's fault not the company's) I sent an email with pictures showing the damage and a solution was found to the problem quickly. Very satisfied, will use them again when looking for replacement parts for my BBQ.