La Fiesta Latina

Been here a couple of times and always tried new dishes. So here is a summarized review.

The good: The food is great, especially their enchiladas Rojas and pozole. Their menu has an excellent variety of food choices, including vegetarian and gluten options. The place is well decorated and feels more like a clean home than a restaurant. The 2 waiters I've met were responsive.

The criticism: The website looks incomplete, would recommend adding the menu, and the phone number listed doesn't have anyone answer. I want to give a benefit a doubt as they just opened a few weeks ago but either have someone answer or remove the number.

Overall once you are there, the restaurant is quite nice and the food is great. Including the vegetarian and gluten allergy options. Just they need to work on their online presence.

So I went there last night w/my son. I was reluctant at first because early on in the day I called to find out about the menu because there was no menu online. Nobody answered the call , but I immediately got a text message from that number with a message saying "Please text me" I replied at 12h42PM this "Can't find your menu online , so was wondering if you can send it to me -your website has no links for the menu " Well. Nobody replied, then at 2h28PM, I texted again "would you be able to send me a picture of your menu????" Once again , nobody replied.

AS A POSSIBLE FUTURE CUSTOMER, the fact that I didn't get a reply that shows poor customer service. For that the restaurant gets a big zero stars. However, despite my frustration and initial rejection, i ended up going last night. I give 5 to Sergio, the waiter, he was fabulous.

The food was OK, my son had some quesadillas and I had something called Fiesta Mexicana, more like rice and sausages, The rice needed to be cooked a little more but the taste was good. But Sergio the waiter was A+++.

My star review here will be a 3 and is only leaning towards the work that Sergio did , his kindness, his willing to help, he was a chatter box but he was A+.

If I had to grade the place based on my customer service interaction via text that by the way no response after 24 hours., then it will be no stars. Thanks Sergio for my grading score.

Great food, will be back to try more. Loved our server who was honest and full of sass - I would come back for him alone.