Category: | Restaurant, |
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Address: | 1580 SW Market St, Ankeny, IA 50023, USA |
Zip code: | 50023 |
Website: | https://www.bbtheatres.com/location/Ankeny-12 |
Opening hours (Edit) | |
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Monday: | 12:30 – 10:30 PM |
Tuesday: | 12:30 – 10:30 PM |
Wednesday: | 12:30 – 10:30 PM |
Thursday: | 12:30 – 10:30 PM |
Friday: | 12:30 PM – 12:00 AM |
Saturday: | 9:00 AM – 12:00 AM |
Sunday: | 9:00 AM – 10:30 PM |
Was going treat my children and some friends to a movie. Ordered tickets online a week prior. Checked in evening of and was told that the specific theater was closed due to being broken. All other theaters and show times for that movie were full at this point. I asked as to when they knew about when that room was broken and the associate told me “about a week”. Nice. No warning, email, nothing.
It was one of the worst customer service experiences I can remember. When I asked to speak to the manager, the person behind the counter told me without checking, "I already have"… wowzers.
Eventually found the manager and he was more of the same attitude. He did finally tell me we could enjoy the movie in the broken theatre and it was showing just no special chair effects (no big deal). Wouldn’t it have been better to communicate that to your team and then pass that along to clients as they come in and let them decide?
The only reason they’re getting four stars is we were able to enjoy the movie by ourselves in the theater. No special effects. No big deal. In my opinion this could’ve been handled differently.
Happy Holidays
Fun arcade, good food, but pricey, of course, it's a theater, bowling looks fun but haven't played yet. Theater is nice, but the floor is always covered in popcorn. The drink computer only had a few decisions, not many. The kids' theater was locked, so they missed out on 10 minutes of play time, and you only get 30. I always come back though it's nice.
We love this place, everything about it. Bowling, arcade, bar, movies.... what else could you ask for! Connie at concessions is the friendliest, sweetest lady ever. She truly cares about the customers having a magical movie experience. They should give that lady a raise!!
Attended Grandsons 10th Birthday party! Knowledgeable, friendly staff and a 5 star good time. Bowling, movies, arcade and lots of treats all in one place. Bonus there is also a bar for those of us 21+. If you don't have a good time you didn't try.🤔🤗🙂✌
I always have a really good time here. You cannot go wrong, food great, arcade full of games, bowling! It's not just a place for movies. Also, I love bringing my kids to enjoy the kids movies. If you never tried the kidsplay movie theater, you have no idea what you are missing. Let your kiddos run off their energy before the movie In the wonderful huge jungle gym. Check it out!