The Towers at Kahler Grand Hotel

What a beautiful room! But even better was the customer service; Dom, Crystal, Amal, David.... the sweet lady who took care of our room and worked around our Mayo schedule.....thank you for a wonderful stay. We will be back to the Towers for sure!

So perfect. We were able to walk to everything easily.

The staff here is incredibly friendly and helpful. Upon my arrival, I parked in the garage connected to the hotel. Two staff members (I believe upper level mgmt) noticed I had an unusual amount of luggage and immediately stepped in and helped me carry it while guiding me to the front desk for check in. The staff at the front desk were also very friendly and professional although I did provide them with some kinks to work through. Today, upon re-arrival to my room, house keeping spotted me and offered to provide me with additional towels and coffee since I had the "privacy please" door hanger up during the day. Hospitality seems to have been forgotten in a lot of today's businesses so I'm happy to see that Kahler and their awesome staff still understand the importance of just simply caring about their customer.

Awesome location, right next to Mayo, one of the most prestigious hospitals in the entire world. Also a great place to tour for historical sightseeing, as well as for any art enthusiasts. Service is very attentive and helpful here and the rooms are breath-taking. Some come with outstanding views over Rochester. This place is a great experience for the extra cost!