PJ and B’s Rio Cafe

I own Pretzels Pecans. I’m very picky about food quality. Everything I have tried so far has been excellent. I would recommend this hidden gym in Carlsbad to anyone. It’s a must try. The food is excellent for the price.

Although I love the food and the people that work at this place, there are times when certain people seem to bring the environment down.

The last time I visited, I was greeted by what I was told was a relative of the owner. The relative was running the register and not once looked up to address us. If he did, he would have known my name because it's on my shirt but instead had to ask me for my name without ever looking up. Immediately after taking my order, he asked someone else to take the register and went outside, for what I would say was a break. He never gave the order to the kitchen.

About 30 minutes in, I realized our food had not yet come, so I went to the counter to ask about it. There were maybe 2-3 people at this time in the restaurant, and a wonderful waitress Monique immediately jumped to finding our order, getting it to the kitchen, and getting it to us. She went out of her way to reconcile the issue and ensure that it's not the normal operation of the restaurant, and hopefully, if we leave a review, it won't diminish the reputation of the restaurant.

With that, I realized that in the time span of about 20 minutes, our order had been taken, cooked, served, and an issue resolved by Monique and whoever was cooking the food. I could have left 3 or 4 stars because of how I felt and the 30 minutes I had to wait prior to Monique but it wouldn't have given justice to the true nature of the food, the environment, but most of all, employees like Monique.

The food is on point, the service is quick, the customer service is outstanding, and the people are friendly. I recommend eating at this establishment.

This place has delicious food. I order often. The last two times I have ordered though I asked for certain things, because of allergy. Like no rice. Which I will just eat around it and any rice that got in the part of the food. The bowl combo the cheese got left off and I paid extra for a couple ingredients beyond being 3 and 1 meat item on the bowl. I also asked for the Chile not to be smothered but on the side. It’s usually no problem. Last two times it has been smothered. On the 3 burrito with a side salsa I pay extra on the app and I never do get the side salsa. It was not there either. The burrito that ended up smothered has no beans like it was supposed.

We order here every Saturday. Food is always on point we always get the sabertooth burritos. This Saturday I had some girls booked for makeup and ordered online. The app had an issue. Given the circumstances I couldn’t wait longer. They offered to deliver it which was a lifesaver for my kiddos. Thank y’all for always being so fast and accommodating.

Y'all, if you have not eaten here you are missing out big time. Great service, great food and the atmosphere is that of an old train station. Set in the pecos River village with views of the pecos River outside the window. Prices are very decent for the amount and quality of food you get. One of my new favorite places for sure. Come check them out!

PS: you have a gem of an employee with Brandie, give that woman a raise!