Category: | Restaurant, |
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Address: | 130 Brownsville Rd, Pittsburgh, PA 15210, USA |
Zip code: | 15210 |
Opening hours (Edit) | |
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Monday: | 2:00 – 8:00 PM |
Tuesday: | 2:00 – 8:00 PM |
Wednesday: | 2:00 – 8:00 PM |
Thursday: | 2:00 – 8:00 PM |
Friday: | 2:00 – 8:00 PM |
Saturday: | 2:00 – 8:00 PM |
Sunday: | 2:00 – 6:00 PM |
Always good and fresh food !!! I will admit the one lady asked me to hold and I was on hold for like 15 minutes while she was in the background talking to someone that was there about something very non food related. She forgot I was on hold so I hung up and called back 😂 cuz imma still need my food. BEST SOUL FOOD ❤️❤️
The food was good, don’t get me wrong but the service and attitude weren’t! The order wasn’t properly prepared, never got the greens, only one order of wings were dropped instead of 2 and this didn’t seem to be a problem for the people working. Good food alone doesn’t go over well you have to care about the service you provide people! If you don’t care to understand how to device people then people won’t want to support your business!
So your justifying the actions? Free food for an original 70 dollar order is nothing, I can bake my own sweet potato pie! But the nonchalant attitude, and under staffing if you're the owner then you should know to drop your food 10 wings half way thru the fish. You dropped 5 wings 45 mins or not you said food was being bagged and ready to go but didn't have the whole order. Bad day or not no one was going to tell me my order wasn't complete and I was told to wait for chicken that should have already been dropped. Training, business plans and execution go hand in hand with customer service! Thank you for admitting that I didn't fabricate my experience, but don't try to down play your role.
The first time I had the food I got the 1/2 slab of pork ribs with mac&cheese and greens. The second time I got the 5wing meal same sides. I loved each bite both times! The cornbread is off the chains!!!
Food was very good! My only con is I wish the fish whitening had larger pieces, but other than that I will be ordering again!
My Wife and I ordered the wings with the wing dust 🔥 🔥 🔥
We also ordered Mac and cheese, greens, yams and potatoe salad 🔥 🔥 🔥
This was our first time eating there and we wanted to support our neighborhood small black business... Very well done Reese's Soul Kitchen 😋 👌🏿 😊