My girlfriend and I went in to the subway on Preston and Main on 1/12/19 at about 12:00, trying to redeem a coupon for 2 6” meals. We were served by a girl, who was clearly new to the company. When she rang us up, we handed her the coupon. She looked at the POS for about 30 seconds before saying “they don’t have this coupon on here anymore”. We checked and the coupon expired on 2/24/19. I used a coupon from the same page about a week before and there were no problems. We told her that was fine, and paid with $15 cash. Once again she looked at the screen for about 30 seconds and said “oh my gosh, I don’t know what I’m doing. Is this $15” I said yes. She then looked confused for a while longer. Finally I said I could just pay with card just so we could get out of this circus! I can understand being new to a company, but she was totally alone, and had absolutely no clue how to use their systems in any way. I hope this isn’t a new standard for this subway!
Edit: I made an order online over a month after the original post and was helped by a different employee as last time. I didn’t notice what his name was, but I do know he had a ponytail! This employee was very polite, and educated on his job! He took his time and completed the second mile service I’m happy to see at a restaurant. Glad to see that my negative experience was a one time ordeal!
Great service. Very patient with my order as I am quite picky. I really appreciate that at a restaurant. Lewis and Trey are excellent associates that any restaurant owners will be happy to have on their team.