Genghis Grill

The ingredients were fresh and overall the food was ok. I just think for the type of facility this place is, the food is overpriced and you have to go and make your food. They only stir fry what you put together. The place is like a fast food joint but they charge restaurant prices and then expect 15% or higher tip. It just didn't sit well with me. I'm not sure I would go back. The price didn't equal the amount of food/service I received.

We had an amazing experience at a Genghis Grill in Las Vegas, so we decided to give this one a try.

We came in around 7:50pm, there were just a few people inside eating. We waited at the front door for a couple of minutes before a staff member realized we were there. We were seated across from a side door near the drink fountain, which was for some reason propped wide open. It was dark and chilly outside, so we could feel a chill coming inside since we were sitting right in front of the door. Our table was very sticky for some reason, but we didn't complain about it.

Our server came over and asked what we wanted. She didn’t take the time to explain how the bowls and menu worked, but luckily, we already knew from our experience in Las Vegas. We both ordered the red bowl with regular noodles. She handed us our silver bowls and we went up to the bar.
At this point during the evening, several containers of ingredients on the bar were empty. The tofu container only had a few chunks of tofu in it, the cilantro container was empty, the onion container was empty, when we asked for more cilantro, we were told they didn’t have any. We had to wait a few minutes while the woman refilled some of the containers for us. After filling our bowls, we headed over to the cooks, they didn’t acknowledge us, they were busy laughing and talking to each other. We left our bowls on the counter and went to sit back at our table.

While we were sitting at our table, we remembered that our red bowls actually were supposed to come with two choice of side options (Rice, noodles, rice noodles, or both). Or server never mentioned this to us when she took our order. We just said “Oh well”, and waited for our food.

Our food arrived piping hot at our table. We were both very pleased with the flavors we chose for our bowls. We never saw our server again. A man did stop by our table when we were about done with our meal, I asked him for our check. He brought us a pretty cool hand-held device and told us to make our payment on it. We swiped our card, and headed out.

Overall, the food was very delicious and cooked well. The service really could’ve been better though. The server should’ve checked to see if we needed our drinks filled during our meal. Also, sitting us across from an open door when it was 62 degrees outside was a little disappointing. I’m not sure what time they close, but I really think while they are serving customers, they should keep full containers on the bar so customers don't have to wait for staff to refill them.

We both really did enjoy the food here, so we will try it again. I will update this review after my next visit.

Regular bowl is good but I didn’t receive the eggs I paid for. Not sure when they started charging for eggs. A lot of fruit flies flying around the sauces and counter where the food is being cooked.

Wait staff was awesome, very accommodating for handicap patrons. My meal was amazing, well when you know what you want and they got what you need, you get all you desire. Thanks for a great meal. Good service should be recognized.