Potbelly Sandwich Shop

This is a review in response to the Toni Horne review.

Though I no longer work here, I was the manager on duty at this location for the day of the “horrible experience.” I know this because we get emails when a review comes about when and how, so that we can figure out what went wrong and make it right with the customer, lean from our mistakes, etc.

First of all, in all of the time I’ve worked here, we were never out of cup holders; they are always in the same spot, and each employee knows where they are. Second, the day of that experience we never received an order that fits the description even remotely. Believe me, we tried looking for anything on different days just in case the day was a mistake. I checked with the other two girls that were working that night (and to give the devil his due, one is a little sassy), but nothing like this happened.

Now, there is a grease trap issue there, so sometimes an unpleasant smell leaks through, but why would someone blatantly lie? A quick look at the profile shows Toni only give bitter 1 star reviews for what must be completely exaggerated BS if not an outright lie. The people here are not perfect, and sometimes mistakes are made, and they do what they can to rectify them, but that review is just an absolute cry for attention.

If Toni is reading this, and you are worth a salt, you will delete that ridiculousness, and stop giving hard working folks a bad name for no reason.

(The only reason I am giving 5 starts balance out the BS.)

Had my sandwich ready super fast. Thank you. Food was great and so was the service

I flew into town for a tattoo on my first trip I've taken by myself and stopped in for lunch. By far the most amazing staff I have ever encountered! Literally every was so wonderful, I swear it made my trip. On a side note : the oreo banana split shake was amazing I totally broke my diet for it and would do it again!

DELICIOUS! I love the chicken salad sandwich with all the fixings that usually go on the uptown salad except blue cheese. Love it. Also, hubby orders the Italian with all the fixings except the tomatoes. The shakes are amazing, too.