Panda Express

I downloaded the app and ordered on line with a 3:16 PM pickup time. This was completed with ease. Unfortunately, there was no designated pickup area or signage for picking up online orders. It was not mentioned on the email confirmation. I ended up waiting in line with the people ordering at the counter. There was delay due to a customer’s order being wrong; however, I applaud the employee’s attitude in trying to make it right. When I went to the counter, I was told that I should have gone straight to the register. I stood to the right of the register while the person there continued to help those in line and someone came from behind and got my order off the shelf 30 minutes after it was supposed to be ready. I told them that they needed to fix that process if they were doing online orders. The employee was very respectful and apologized to me for the wait. I ordered “The Bigger Plate” which included 3 entrees (The Original Orange Chicken, Beijing beef, and Black Pepper Angus Steak with fried rice and the veggie spring roll). The portions were generous, enough for dinner and lunch the next day. The vegetables in the spring rolls were very mushy. The food would have been better if it had been hot. They are worth giving a try, especially if they fix the online ordering pickup process.

***Update 5/4/2022
I went back to Panda Express for their 2nd chance. I ordered from their app and added a note to include chop sticks and spicy mustard (this was ignored).
I headed straight to the register since I learned this from my previous experience; however, the young lady at the register continued to take people coming though the line. She did not even look my way. I saw the online orders on the shelf and when I looked up, I saw a sign by the menu board “ONLINE ORDERS”. Fortunately, someone from the back who saw me looking up at the sign and the shelves came out and gave me my order. The portion was generous; however, the Orange Chicken and Beijing beef did not have any sauce to mix in with the rice, and had an after taste.
Pickup for online orders is still a work in progress. Overall, my rating stands as is.

Surprisingly good and comes at just the right time as many of the locally owned Chinese establishments have been deteriorating in quality the past few years. The price for portions was about equal to a regular establishment and the family pack will easily feed a family of 4. Hate to go corporate but this will be my go to when ordering on this side of town.

Just visited today 3/31 around 1pm! I typically don’t leave reviews but I had a great experience at this location. Everyone was working hard and trying to be as speedy as humanely possible! The girls working along with the manager were friendly and welcoming. They handled themselves professionally even when a woman was fussing and getting upset about waiting on her Teriyaki Chicken then tried to make it seem like the girls were being “rude”. They were not being rude at all. Just trying to understand what she needed and resolve it promptly. I will be returning! The food was fresh and yummy! ❤️