Sun Valley Nissan

What a wonderful service experience!! Donna and the whole service team is fantastic and I wouldn't hesitate for a second to visit Sun Valley Nissan! Thank you so much!

Friendly people and good service in Cranbrook. This is the official Nissan dealership in this area, so why not have your vehicle serviced by the same company that sold it?

Ceri was excellent. We had troubles with our vehicle passing through town and he and his technician helped us get back on the road even though it was 15 minutes till closing time. Very kind and helpful people, I would certainly take my vehicle here if I lived here. 10/10

I brought my SUV in for an interior detail after our particularly dirty winter left my vehicle very much in need. WHAT A PLEASANT SURPRISE! Not only was it SPOTLESS, but they even removed ALL THE DOG FUR! If you own a dog, you understand the struggle! HUGE thank you to Sun Valley Nissan for making her sparkle again!

We are currently building a house nearby to Cranbrook, with intent to retire here. I say this, because the warmth/welcome/“old world” community spirit that drew us to this decision was embodied in full and more this past weekend by the Nissan dealership in Cranbrook.

Their immediate engagement, true wish to help in an absolutely bizarre mechanical situation, human caring at any lengths for a resolution left me still absolutely shell shocked. There was no “corporate” mindset or immediate turn away due to the long weekend (even the car rental companies were closed leaving us otherwise stranded). What a refreshing and heart warming experience!

Cary our service advisor (and he truly gave the ultimate service to us and truly advised us on best steps forward), welcomed us, problem solved for us making numerous phone calls; he was with us right to the end when we were able to drive away with a once again fully working vehicle.

Robson, a superhero mechanic, came in on his day off to deal with a truly bizarre situation whereby our SUV had been running 24 hours and we were unable to shut it off 😳. The incongruity of this didn’t leave him stumped vs (like Cary) energized him to find a solution. And he did. He conferred with us, troubleshooted, tinkered away (and I don’t mean that lightly) and found the issue which turned out not to be mechanical at all.

We drove away with a once again perfectly running Rogue which in 8 years has never seen a spot of an issue…

While we were there, hours, I couldn’t help but pick up the flavour of the dealership. Happy workers, team spirit, a testament to the hiring abilities of the owner and general manager.

I truly and highly recommend for you to avail yourselves of all and any service Sun Valley Nissan has to offer