Sport Chek

Staff walking around do not really help out unless you ask to get you a specific product. But they have a wide range of products from all sports.

friendly staff but a little hard to find someone while i was shopping. checkout was fast enough.

I had the pleasure of purchasing a bike last week with the help of an employee named Jason. He was very knowledgeable and helpful. This review is solely based on him because everything else about the store deserves a 1 star.

When I was purchasing the bike and asking questions, we kept getting interrupted because their sales floor was short staffed. I work in the retail industry and believe me when I say being understaffed takes away the greatness of a store. The problem with this store is it being so short staffed that the people that actually know their product knowledge and do good for the business suffer because the managers on the floor fail to help their staff out and fail the properly distribute their hours to their staff. It’s very sad to see that during a sale, the ONLY staff That seems to know why their doing and is willing to help is the one always getting called do other stuff that has nothing to do with his department.

I get it, this store is very small and has less to offer than other stores, but the only thing keeping this place from failing is people like Jason and Patrick who work in the department that seem to be the only ones who know what their doing.

I’ve been shopping here for years and their manager turn over rate is so high but these two employees have been here for a while. Doesn’t that say a lot?

To add to that, I stayed in the store longer after deciding to purchase the bicycle so I can shop for my kids and I watched the managers do nothing but yell at their staff. I really don’t think that’s the strategy to get their workers working or let alone come to work. This is where the managers fail stores - learn how to be a team player instead of using your positions to “rule” over a store that doesn’t seem to show anything but poor leadership.

Thanks Jason and Patrick for being very knowledgeable, tuning up the bike, and ensuring my purchase was worth it! Keep up the good work and I hope to see you later this year for a bike tune up! (Thanks for the tips!)

I originally had a 1-star experience with the service shop, but the store manager at this location was very friendly and professional in dealing with the situation - turned it into a 5-star experience. We successfully reached a resolution and he made sure I walked away a happy customer. Would definitely recommend for your sporting apparel/goods!