Address: 890 Odum Dr, Gardendale, AL 35071, USA
“Horrible customer service. Lady was so rude”
Address: 521 Fieldstown Rd Suite 125, Gardendale, AL 35071, USA
“Just finished up here. Very convenient to I-65, nice, clean; with food as one would expect from Panera. However...the young lady that waited on us at the register and took our order was downright uninterested in us as customers. Didn’t ask if I was a Panera member, didn’t ask if I’d like desert, and just rushed us through with no one in sight waiting to order. After, I asked for a desert on my Panera discount, she informed that since she’d completed the transaction I would be charged the full amount. FAIL. Message to management...vet your employees to determine who will work best at the counter with customers. You’ll boost your sales guaranteed. Want a 5 star review? Put 5 star employees to work with your customers.”
Address: 1017 Decatur Hwy, Gardendale, AL 35071, USA
“Service was great, got all we ordered. Only issue was we were given our drinks with no straws. We assumed straws would have been in the bag with the food, as we were pulling off we realized there were no straws. So we had to go back to the window to get them. It was not a big deal, as we didn't get far before we noticed and this is a minor mishap. The woman at the window apologized and gave us the straws. She was very nice. We would go back.”