Address: 6317 Pearl Rd, Parma Heights, OH 44130, USA
“The staff weekday mornings are awesome. Speedy friendly service to start my day The weekend staff is subpar, placed my order, waiting 7 minutes in line to be told at the window that they didnt have it and they could substitute something. So I ordered something else and they preceded to charge me for the new item, that's not what substitute means. Great customer service would be to eat the extra .50 to keep me as a customer.”
Address: 6421 Pearl Rd, Parma Heights, OH 44130, USA
“I work in a customer service related profession and I understand the importance of feedback if there is a problem with service. I was served very undercooked burgers and wasn’t happy so I sent a message in hopes that someone else wouldn’t have this experience. I received an immediate response and I very much appreciate the attention from Carissa Wyatt who absolutely wanted to let me know this wasn’t acceptable. She even sent me 2 coupons for free value meals. Thank you!!”
Address: 10700 Brookpark Rd, Parma Heights, OH 44130, USA
“Being a frequent customer in the restaurant, I always get treated like a special customer, they always ask about my day and go out of their way to make sure I am accommodated in any manner. It's nice to see their smiling faces and friendly demeanor. They are the epitome of customer service.”