Bruster's Real Ice Cream

i’ve been going here since i was little. always great service and great ice cream!

So this place can be great, but it's hit or miss. Lately, there seems to be missing ingredients (for example, I ordered pints of Graham Central Station a couple times and there was absolutely none of the graham cracker swirl, which is my favorite part). Also, the portions are sometimes ridiculously small and they're not consistent. I can get 4 scoops of ice cream one day, and it almost fills up a pint container. The next time I ask for 4 scoops, I get a small little container that looks like a child's size and can't be more than 2 scoops. The ice cream is good when it's made with the advertised ingredients, and when you get the expected amount. It's tough to spend $15 on ice cream for 2 people to walk away feeling ripped off, though. (For what it's worth, I've noticed that a woman who I believe is the owner seems to be the one who always gives us the REALLY small portions. She's nice, but I hate when she waits on us because I know I'll walk away annoyed.)

*Update: owner took my review seriously, reached out, and remedied the experience. This is 5 star customer care. Increased rating from 3 to 5 stars.

As always, great ice cream.

On our way home from WV was looking for any place that sold REAL ice cream - was pleasantly surprised to find this place as we went through Pittsburgh - the lady at the counter was so nice she let us try several flavors and made recommendations. It was so good I got three different kinds: coconut almond chocolate, chocolate raspberry and this Graham cracker ins that was amazing - she then filled up our water bottle for us and offered to put ice in - so sweet! I love the fact that they are open year Round!